1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
1/ Quick checkout process
2/ Easily view your order status and order history
3/ Receive updates detailing our new releases and special promotions
2. What payment methods can I use?
We currently accept major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club, Klarna) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.
5. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
6. How long does shipping take and cost?
Handling time: 3-5 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Transit time: 7-14 Business Days. It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.
Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other causes.
Please note that this does not include holidays and weekends. We are not responsible for delays caused by the customs department in your country.
Please contact our customer service via [email protected] if you have any questions.
7. How can I track my package?
Tracking your order has always been so easy. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8. What do I do if I have missed items in my order?
If something is still missing, please contact us immediately at [email protected].
9. What is your exchanges, returns and refunds policy?
Please click the Refunds Policy.