Refund policy

Upon delivery of the Goods, you will promptly examine them. If any of the Goods ordered

  • have been damaged in transit
  • or have been incorrectly shipped
  • or are defective through faulty material or factory workmanship

You must notify us in writing (email [email protected]) within 30 days from the date of delivery of the relevant Goods (You will be deemed to have accepted such Goods if you fail to notify us within such period).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. We will not be obliged to accept the return of any such Goods without a returns number having first been obtained by you.

You can always contact us for any return question at [email protected].

or by mail using the details provided below:
Lightzey [Re: Privacy Compliance Officer] 
Office1  Pama House Stockport Road East  Bredbury Stockport SK6 2AA, UK

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-7 business days to credit back to your original form of payment. 

If you paid using PayPal or Apple Pay, we’ll process a refund to your PayPal account or your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.